Pervacio has appointed John Heinel as Vice President Business Operations – a further indication of our intention to grow globally by providing end-to-end solutions and thought leadership to businesses operating in the reverse mobile device supply chain.
With more than 20 years of product and technology experience in mobile device and software industries, John has the ability to align complex business strategy with Pervacio’s enabling technologies to drive cost efficiencies for our customers.
Commenting on the appointment, Pervacio’s CEO, Sanjay Kanodia, says: “Thanks to investment in leading edge technologies and a commitment to keeping abreast of industry trends, our strength lies in our ability to understand the customer’s business model and integrate key capabilities into our platform to meet their specific needs.
“We’re delighted to welcome John, whose partnering approach and focus on the voice of the customer will ensure our clients get the most out of our products to derive efficiencies, reduce costs and build lasting partnerships.”
John joins us from Nissan North America, where he led the transformation of dealer and aftersales systems to better serve the North American dealer network. Previously, John held senior technology and operational leadership positions in customer solutions, supply chain management and program management at Asurion to facilitate global expansion and headed up solution delivery teams for Oracle, Peoplesoft and Verint Systems. John holds a B.S. in Management and an M.S. in Management Information Systems from Northern Illinois University.
In the reverse supply chain it is vital that businesses quickly diagnose and repair a mobile device correctly, the first time, and at the lowest turnaround cost. For consistency, these capabilities must be extrapolated to maintain process quality on a global scale. Our products are designed to enable our customers to achieve this by providing true end-to-end capabilities through diagnostics and repair solutions.
John says: “Through innovation and the creation of a robotics solution we’re able to remove human subjectivity and introduce automation into the process, driving up throughput to deliver consistent and improved cost efficiencies.
“A major benefit both to our customers and to mobile device users, is a reduction in data liability, since our software safeguards personal information by certifying that data is forensically removed from a mobile device.”
Our Revolution platform enables customers to manage mobile devices from a simple web-based interface without the need for any additional hardware. The applications provide a seamless end-to-end management capability from a single interface irrespective of the network, type of mobile device, operating platform or where the device is in its usage lifecycle.