Certification / QA Technician

By August 13, 2017Vacancies

Pervacio is looking for a Certification / QA Technician to join our team and help us to stay at the cutting edge of mobile device automation technology.

Position Type

Full Time

Group

Program Management Group

Position Summary

Certification Technicians will be responsible for testing platform software on an array of mobile devices and reporting issues both electronically and verbally to other certification team members and support groups. Technician must have basic computer skills and an understanding of MS Office programs such as excel and word.

Responsibilities

  • Based at the certification site to report any issues or feedback and provide support to employees and support departments.
  • Work closely with Account Manager, Field Support, Engineering and Project Management team on any issues
  • Ensure the success of client’s products within customers’ operations by providing extraordinary testing and reporting procedures.
  • Provide ongoing recommendations to further enhance service delivery.
  • Collaborate with internal groups and teams
  • Accountability for reporting on, and driving the health and welfare of the program/service
  • Technical understanding and ability to describe the program/service provided

Experience and Skills Requirement

Candidates must have 3-6 years of experience in technical support within operational environments. Preferably in mobile and/or IT industry.

Primary Technical Abilities

  • Possesses deep technical expertise windows environment
  • Ability to enhance the technical expertise of customer counterparts

Communication skills

  • Technical writing skills and Presentation/Training skills
  • Must possess the ability to work independently with minimal management supervision and as part of global team
  • Very strong written and verbal communication skills
  • Excellent presentation skills

Customer Service Skills

  • Responsiveness to customers: Deals effectively with customers amid highly sensitive situations, responsible for ongoing customer communication and satisfaction.
  • Demonstrated aptitude for providing exceptional customer service in politically charged environments
  • Unrivaled passion for customer / partner service
  • Excellent Program / Project Manager skills aligned to PMI practices
  • Demonstrated ability to deal with ambiguity
  • Ability to work independently
  • Must have exceptional People & Problem Mitigation skills

Education

College or University degree in technical discipline or equivalent experience is required. Candidates must have 1-3 years- experience in technical support within operational environments, preferably in mobile and/or IT industry.

Primary Technical Abilities

  • Possesses deep technical expertise windows environment
  • Ability to enhance the technical expertise of customer issues

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