Product Support Engineer

By January 19, 2017Vacancies
India

As a Product Support Engineer you will be responsible for managing queries, questions & debug issues that are reported by various clients who had deployed Pervacio applications developed for a range of mobile devices.

Roles and Responsibilities

  • Offering support to clients who approach us with live scenarios to debug in an application deployment environment.
  • Review, analyze, trouble shoot & resolve bugs reported by Field service engineers & customers.
  • Should maintain proper ownership model throughout the bug life cycle.
  • Status reporting that includes daily reports.
  • Identifying solutions for commonly occurring bugs & other bottle necks.
  • Need to work as an interface between engineering and clients to ensure seamless operations.
  • Root Cause Analysis for complex bugs in a mobile domain

Experience and Skills Requirement

  • Candidates having 0-3 years’ experience in Product support/Technical support environment.
  • Flexible to work for long hours in a rotational shift environment. (Night shifts too)

Primary Technical Abilities

  • Problem identification & solution.
  • Communication & Ownership
  • Should be an excellent team player
  • Focused & committed to work for resolving issues.
  • Should have optimistic approach
  • Knowledge on mobile domain

Communication skills

  • Technical writing skills and Presentation skills
  • Must possess the ability to work independently with minimal management supervision and as part of global team

Education>

  • Bachelor Degree from reputed Universities, preferably in Computer Science, Electrical OR Electronics

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