Pervacio and DOCOMO: working together to deliver enhanced diagnostic services

By April 19, 2018News, Press Releases

NTT DOCOMO, INC., Japan’s leading mobile operator, is employing our innovative technology in its enhanced smartphone diagnostic services.

NTT DOCOMO and its wholly-owned subsidiary NTT DOCOMO Ventures will roll out improved support in NTT DOCOMO shops across Japan and selected event venues via the newly upgraded Device Assist Tool (DAT).

We have worked closely together since 2015 and this move sees us cementing our relationship further, after NTT DOCOMO acquired an equity stake in Pervacio, through NTT DOCOMO Ventures, in December 2017.

Pervacio’s CEO Sanjay Kanodia says: “In terms of the global consumer electronics and smart device landscape, Japan is an advanced market with definitive requirements, so NTT DOCOMO’s decision to adopt our technology to improve its in-store diagnostics capabilities speaks volumes.

“As a software expert at the forefront of smart device automation development, our aim is to contain the cost of device management and promote excellence in customer service. We’re therefore delighted to be working in partnership with NTT DOCOMO and Asurion Japan to deliver leading edge diagnostics that will improve efficiency and enhance the end user experience.”

The enhanced DAT will complement the general device health checks currently available at NTT DOCOMO retail outlets. Importantly, our technology will enable staff to identify and resolve specific problems in-store to save customers time and money.

Through continued collaboration Pervacio will help NTT DOCOMO to improve end user satisfaction and give customers peace of mind under its “Declaration beyond” medium-term strategy to 2020.