Bilingual Cell Phone Support Representative

By January 19, 2017Vacancies
Canada

Cell Phone Support Representatives in the Tri-Cities area. This position will have you answering inbound customer service related calls to assist clients with customer inquiries and troubleshoot concerns regarding their wireless device(s).

Position Type:

Full Time

Group

Sales and Business Development

Responsibilities include but are not limited to

  • Greet customers in a courteous, friendly, and professional manner
  • Navigate through computer systems to access customer account information and troubleshooting procedures
  • Provide customers with troubleshooting assistance on product usage
  • Clarify and confirm understanding of customer requirements or problem. Confirm customer understanding of the solution and provide additional customer education or support as needed
  • Meet customer requirements through first contact resolution
  • Prepare complete and accurate reporting data
  • Communicate effectively and route to additional support if needed to ensure high quality and timely expedition of customer requests
  • Maintain broad knowledge of client products and services

Education, Experience and Skills Requirement

  • Must be fluent in French
  • High school diploma or equivalent experience required.
  • One-year customer service or call center related experience required.
  • Experience with cell phone and wireless devices required.
  • Strong Windows based computer knowledge required.
  • Data entry experience required.
  • Previous Technical Support experience in a call center environment strongly preferred, and as part of global team
  • Very strong written and verbal communication skills
  • Excellent presentation skills

Customer Service Skills

  • Responsiveness to customers: Deals effectively with customers amid highly sensitive situations, responsible for ongoing customer communication and satisfaction.
  • Demonstrated aptitude for providing exceptional customer service in politically charged environments
  • Unrivaled passion for customer / partner service
  • Excellent Program / Project Manager skills aligned to PMI practices
  • Demonstrated ability to deal with ambiguity
  • Ability to work independently
  • Must have exceptional People & Problem Mitigation skills

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